We are seeking a dynamic and customer-focused individual to join our client's team as a Call Center Representative(link removed) In this role, you will be the first point of contact for our customers, providing assistance, answering inquiries, and resolving issues with professionalism and efficiency. There are Full and Part Time positions available Job Responsibilities:Answer incoming calls and respond to customer inquiries in a professional and courteous mannerProvide information about products, services, and promotionsHandle customer complaints and resolve issues promptly and effectivelyMaintain a high level of customer satisfaction and retentionAccurately document customer interactions and transactions in the databaseCollaborate with team members and other depa

We're seeking a dynamic individual to join our client's team as a Customer Service Representative. This position offers the opportunity to engage with customers, handle inquiries, and contribute to the success of our business. Key Responsibilities:Respond to inbound calls and emails, providing accurate information on pricing, products, and delivery or directing inquiries to the appropriate department.Efficiently process customer orders received via phone and email.Manage and organize incoming leads, qualifying their interest and nurturing them towards a decision through consistent follow-ups.Identify opportunities to upsell and suggest additional products or services to current customers, building and maintaining strong customer relationships.Handle payment processing and ensure timely collection of outstanding accounts.Investigate and

Under the supervision of the DWIHN Call Center Director, the Substance Use Disorder (SUD) Technician is responsible for conducting brief screenings, electronic case review and providing authorization and care management services. This position is responsible for providing behavioral health utilization management services for the treatment provider network through the implementation and facilitation of outpatient, withdrawal management, residential authorizations and case management processes. Principle Duties and Responsibilities: Determines appropriate levels of care for referral, assisting clients in selecting an appropriate SUD provider. Initiates referrals to selected provider. Conducts initial intakes. Discusses with the client the rationale, purpose, and procedures associated with the screening and assessment process to facilitate the clients understanding and cooperation. Gathers and assesses information and summarizes data for the client. Assesses and determines the